Shipping Policy

Sarah’s Doo-Wop Dos is a UK based business selling handmade items so my shipping times and costs will reflect this.

Please note sadly as of December 10th I will no longer be offering shipping to EU countries (including Northern Ireland) due to new expensive regulations that I can’t afford to implement as a micro business. This is a heartbreaking decision but if things change further down the line I will review this decision.

I aim to despatch 'ready made' items within 5 working days. This may be a little longer at busier times of year. My 'made to order' items have a 2 week turnaround and will be labelled in the design title.

UK shipping is £3.50, 2nd class tracked
Europe £8.50, tracked
International £12.50, tracked
All items combined.

All Free shipping offers:

UK customers can use code FREE30 on orders £30 & over. On going offer.
USA & Canada based customers can use code TREAT75 for free shipping on orders over £75 (approx $92 US or $125 Canadian).
Australian customers can use code FREE75 on orders over £75 (approx $132). On going offer.

Shipping Times:

UK parcels are sent 2nd class, tracked. Postage within the UK takes approximately 2 days (48 hours) once the item is in the post.

International parcels are sent tracked which takes approximately 10 working days. I aim to ship all my ‘ready made’ items within 7 working days, while ‘Made to Order’ items have a 2 week turnaround.

I ship all packages via Royal Mail, although international packages are passed over from Royal Mail to the countries mail service, I have no say in who that secondary service is.

If you get worried about a parcel just drop me a message via the site messanger or email me on sarahsdoowopdos@gmail.com and I will do my best to help.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Brexit Update:

Please read on to see how Brexit affects customs and extra fees…

(Info update 06/07/2021)

As of July 1st 2021 there has been yet another change to the rules that affect shipping from the UK to the EU. As per my previous advice from 2020 (see below) European buyers may now need to pay fees such as handling & customs as well as their countries VAT (which is set where you live.) I currently have to send items DDU (Delivery Duties Unpaid) because, due to my small business size, I’m not big enough to be VAT registered. This is hugely frustrating for me and I imagine rather off putting for any of my European customers. However, to combat this, I am looking into PDDP (Postal Delivery Duties Paid) solutions that are being trialled for businesses of my size, and I hope to add something like this to my website in the future. This would mean you would pre-pay charges so at least you would see any extra costs upfront. I have also re-opened my Etsy shop as I believe they charge sales taxes upfront (something I can’t do) so this may be a good temporary alternative. You can find my Etsy shop here.

Please trust that I am working very hard to make your shopping experience with me an easier one in this very confusing time and, as ever, I thank you for your support, it is so appreciated. If you have any questions do email me on sarahsdoowopdos@gmail.com and I will do my best to answer you.

Sarah :)

Previous update:

From December 31st 2020 I am now sadly required to add a custom declaration to all my European parcels and these may be subject to a customs charge on arrival. Royal Mail currently advise:

“The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to, the value of the item and whether it is a gift or commercial goods.”

General customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.